Terms and Conditions

Training Services

These Training Service Terms and Conditions ("Terms") set forth the basis upon which Quest Integration, Inc. ("Quest Integration") will provide training classes ("Training") using Quest Integration course materials ("Quest Integration Course Materials") at specified Quest Integration locations and times agreed with customer ("Customer").

Ordering. Customer shall provide Quest Integration with enrollment and payment for Training via electronic transmission or as otherwise required in accordance with Quest Integration's guidelines. All requests placed by Customer shall be governed by these Terms, and any terms set forth in Customer's ordering document in addition to or inconsistent with these Terms shall be of no force or effect.. All requests are subject to Quest Integration's acceptance. Training shall commence on the dates specified by Quest Integration in its acceptance. These Terms supersede all prior statements, representations, discussions, negotiations and agreements by the parties, both oral and written

Payment. Customer agrees to pay for Training according to Quest Integration's published prices current as of the date of Quest Integration's acceptance of Training request, unless otherwise agreed. All payments, whether by credit card or other form acceptable by Quest Integration must be received at least four (4) days prior to the commencement of Training. All applicable local sales or use taxes shall be paid by Customer.

Responsibilities of Customer.

Prerequisites. Quest Integration reserves the right to refuse or limit any training services if a Customer fails to satisfy the requirements for a course as published or provided to Customer by Quest Integration prior to the start of such course. In such cases no refund or cancelation fee will be paid.

Conduct. Quest Integration reserves the right to refuse, limit or cancel any Training if a Customer in the opinion of Quest Integration has displayed unreasonable behavior or is deemed to be violent, abusive or disruptive. In such cases no refund or cancelation fee will be paid.

Ownership of Materials. Ownership of all copyright and other intellectual property rights in the Quest Integration Course Materials, including any documentation, data, technical information and know-how provided to Customer as part of the Training remains vested in the owner of the Course Materials. All such information shall be held in confidence and may not be disclosed or copied to third parties, without the express written permission of Quest Integration.

No Refunds. All training is non-refundable and must be completed within 12 months of the original purchase date.

Warranty. Quest Integration warrants that its personnel are suitably qualified and experienced to perform Training. Except as expressly represented otherwise, and to the extent not prohibited by law, all Training, including any documentation, publications, software programs or code, and other information provided by or on behalf of Quest Integration or its suppliers to Customer is furnished on an "AS-IS" basis, without warranty of any kind, whether express, implied, statutory or otherwise especially as to quality, reliability, timeliness, usefulness, sufficiency and accuracy. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF CONDITION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED BY QUEST INTEGRATION. UNLESS INCORPORATED INTO THESE TERMS, NO ORAL OR WRITTEN INFORMATION PROVIDED BY QUEST INTEGRATION SHALL CREATE A WARRANTY.

Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, QUEST INTEGRATION WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR OTHER INDIRECT DAMAGES, SUCH AS LOST PROFITS, ARISING FROM THESE TERMS. IN THE EVENT THAT QUEST INTEGRATION SHALL FAIL TO PROVIDE TRAINING IN ACCORDANCE WITH THESE TERMS, QUEST INTEGRATION'S ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF THESE TERMS SHALL BE FOR QUEST INTEGRATION TO USE ITS REASONABLE EFFORTS TO REPERFORM THE TRAINING WITHIN A REASONABLE PERIOD OF TIME; PROVIDED, THAT IN THE EVENT QUEST INTEGRATION IS UNABLE TO REPERFORM, QUEST INTEGRATION MAY ELECT TO REFUND ALL PAYMENTS ACTUALLY RECEIVED BY QUEST INTEGRATION FROM CUSTOMER FOR THE TRAINING IN QUESTION, IN FULL SATISFACTION OF QUEST INTEGRATION'S OBLIGATIONS. SUCH REFUND SHALL CONSTITUTE QUEST INTEGRATION'S ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY FOR SUCH BREACH. IN NO EVENT SHALL THE AGGREGATE LIABILITY FOR DAMAGES OF QUEST INTEGRATION, ITS EMPLOYEES OR AGENTS, ARISING FROM THESE TERMS WHETHER BY CONTRACT OR TORT EXCEED THE AMOUNTS CUSTOMER ACTUALLY PAID QUEST INTEGRATION.

Miscellaneous Provisions. The laws of the State of Idaho shall govern these Terms and shall be applied as if these Terms were entered into and performed entirely within Idaho between Idaho residents. The venue for settling any disputes shall be the courts for the jurisdiction of Kootenai County, Idaho. Neither party shall be liable for any delay or failure to meet its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to war, riot, insurrection, civil commotion, labor strikes or lockouts, shortages, factory or other labor conditions, fire, flood, earthquake or storm. If any provision of these Terms should be held to be unenforceable or invalid for any reason, such unenforceability or invalidity shall not affect the enforceability or validity of the remaining provisions, and the parties will substitute for such provision an enforceable and valid provision that most closely approximates the intent and economic effect of the unenforceable or invalid provision. No modification to these Terms will be binding unless it is in writing and signed by an authorized representative of each party. Quest Integration may use subcontractors to perform Training. No assignment is permitted by Customer under these Terms and any attempt to assign shall be null and void.

Subscription Service

These Subscription Service Terms and Conditions ("Terms") set forth the basis upon which Quest Integration, Inc. ("Quest Integration") will provide ongoing support services for users of SOLIDWORKS engineering software.

Description of Subscription Services – Subscription Services include unlimited phone, email and web-based technical support as well as new product releases, upgrades, and service packs.

Technical Support is defined as follows:

All support requests relating to installing and operating SOLIDWORKS software on stand-alone PC’s and local area networks        

Subscription Services do not include staff training or general training in the use of the software, nor does it include consulting or design work.  Such services are available separately for purchase.

Requests for technical support should be tendered by telephone, email, or Quest Integration’s website. Quest Integration’s technical support team will endeavor to send an initial response to customer within one working hour of receipt of the inquiry, subject to the standard hours of support. When contacting technical support, customer should ensure that sufficient information is provided to help Quest Integration resolve the problem in the shortest possible time. The following information should be provided in all instances:

            PC/Server Operating System

            Operating Bit Type (32 bit or 64 bit)

Network Operating System (if applicable)

            Precise details of the problem

With regard to either written or verbal support, Quest Integration will provide competent and technically aware staff, either directly or indirectly, to provide this service during normal office hours, Monday to Friday 9:00 AM to 5:00 PM PST, excluding public holidays.

The services are provided on a best-effort basis.  Quest Integration makes no warranties, express or implied, including but not limited to any implied warranties of merchantability and fitness for a particular purpose. In no event shall Quest Integration be liable for loss of profits, special, incidental, or consequential damages whatsoever resulting from the services provided to Customer in connection with this agreement, or the use of or performance of products or services provided by Quest Integration.  Quest Integration’s maximum liability whatsoever and howsoever arising under this order will not exceed the total price actually paid.

Entire agreement: Customer acknowledges that it has read this agreement, understands it, and agrees to be bound by its terms and further agrees that it is the complete and exclusive statement of the agreement between the parties. This agreement may not be modified or altered except by mutual written understanding signed by both parties.

Governing Law: This agreement and performance hereunder shall be governed by and construed in accordance with the laws of the State of Idaho.

Choice of Venue: Any claims, legal proceeding or litigation arising in connection with this agreement will be brought solely in Kootenai County, Idaho, and customer consent to the jurisdiction of such courts.

SEVERABILITY: Should any provision of this agreement or the application there of to any extent be held invalid or unenforceable, the remainder of this Agreement or alternative applications thereof shall not be affected thereby and continue to be valid and enforceable to the fullest extent permitted by the law or equity. 

Product Sales

Terms and Conditions

Payment by check or major credit card is due at time of order.

Subscription Service is required to receive a solution discount.

Subscription Service is required to receive Technical Support.

Customer is required to provide a server for each network installation that is up and running. You may contact our technical support for further questions regarding installation requirements, 1-800-370-3750.

If Customer requires more than one license of SOLIDWORKS on the network license, all Subscription Service terms must be made co-terminus with the latest network license end date.

All training, if purchased, must be completed within 12 months of purchase. Training is non-refundable.

State and local sales taxes will be charged at the time of order processing. If Customer has any tax exemptions for this purchase, Customer agrees to inform Quest Integration of any such tax exemptions and to fax all required documentation to Quest Integration at 208-777-4718.

Software is supplied subject to a SOLIDWORKS end user license agreement (EULA) requiring confirmation during installation. The EULA will describe the license and SOLIDWORKS’ legal liability. The EULA is available for download at http://www.solidworks.com/sw/eula_en.htm.

Quest Integration makes no warranties, express or implied, including but not limited to any implied warranties of merchantability and fitness for a particular purpose. In no event shall Quest Integration be liable for loss of profits, special, incidental, or consequential damages whatsoever resulting from the products provided to Customer in connection with this agreement, or the use of or performance of products provided by Quest Integration.  Quest Integration’s maximum liability whatsoever and howsoever arising under this order will not exceed the total price actually paid for the software.

Entire agreement: Customer acknowledges that it has read this agreement, understands it, and agrees to be bound by its terms and further agrees that it is the complete and exclusive statement of the agreement between the parties. This agreement may not be modified or altered except by mutual written understanding signed by both parties.

Governing Law: This agreement and performance hereunder shall be governed by and construed in accordance with the laws of the State of Idaho.

Choice of Venue: Any claims, legal proceeding or litigation arising in connection with this agreement will be brought solely in Kootenai County, Idaho, and customer consents to the jurisdiction of such courts.

SEVERABILITY: Should any provision of this agreement or the application there of to any extent be held invalid or unenforceable, the remainder of this Agreement or alternative applications thereof shall not be affected thereby and continue to be valid and enforceable to the fullest extent permitted by the law or equity.