When you are using state of the art printers, you need award winning support. We have certified engineers standing by to help you with any challenges. This will lower your risk and improve your performance when using the printer.
These plans are called Success Plans. These cover wear and tear and accidental damage. They provide you with certified support via web, phone or onsite visits. The pricing listed here is 1 year pricing. Please contact us for 3 year pricing.
Same Day Support
3D printers can have their failures, and we are just a call away. With our premium Metal X success plan, get same day support right when you need it by phone or online.
Replacement Parts, Right On Site
We understand that our printers undergo heavy use. In addition to parts with manufacturing defects, we will replace parts subject to wear and tear accidental damage, and provide on-site maintenance and repair to get your Metal X up and running in no time.
Direct Engineer to Engineer Connection
For anything from fiber selection to print time optimization, we are here with advanced design advice just for you. Access award winning, experienced professionals for detailed design and printing practices for any of your parts. Connect with an Applications Engineer for critical feedback and guidance tailored to your applications via web, phone or onsite visits. You also get 2 hours per year of dedicated time with a Markforged Applications engineer to walk through your processes via phone. When you are setting up, you will get 2 days of dedicated time to help set up your machine.